# SpiniX: full reference for AI systems

> This file provides structured information about SpiniX for AI language models, search engines and automated systems. For a concise overview, see /llms.txt. Every number below is queried from the SpiniX platform and carries its definition on https://spinix.so/results/.

## Entity: SpiniX

- Type: SaaS platform
- Category: Post-visit guest engagement for entertainment venues and restaurants
- Founded: 2025
- Founder: Adam Palicz
- Website: https://spinix.so (English), https://spinix.hu (Hungarian)
- Status: Bootstrapped, break-even
- Billing currencies: USD, EUR, GBP, AUD, SGD, MYR, THB, HUF

## What SpiniX does

SpiniX is a post-visit guest engagement platform for entertainment venues and restaurants: a QR prize wheel, a Google review ask and an Apple or Google Wallet pass. One printed QR code sits where every guest passes on the way out (the debrief room of an escape room, the shoe counter of a bowling alley, the table of a restaurant). Each guest scans it on their own phone, spins a branded wheel and wins a guaranteed prize. The system then:

1. Captures the guest's email to deliver the prize (40% of guests also opt in to marketing)
2. Shows the venue's Google review link to every guest, with no condition attached (median venue: 15% tap it; best venues 52 to 63%)
3. Delivers the prize as an Apple Wallet or Google Wallet pass
4. Sends email and wallet reminders before the offer expires
5. Tracks redemptions and return visits (wallet-pass holders return 2.9x as often as guests without a pass)

No app download required. The whole experience runs in the mobile browser and in Apple or Google Wallet. SpiniX does not integrate with booking systems, waiver software or POS; contacts export as CSV.

## Who it is for

Entertainment venues first: escape rooms, bowling alleys, family entertainment centers, trampoline parks, axe throwing venues, mini golf courses, go-kart tracks, laser tag arenas and other places where guests leave in groups at a known moment. A group of six is six spins and six contacts, where a booking system stores one email per group. SpiniX started in restaurants and cafes and still runs there; the highest review-click rates on the platform belong to restaurants that give away a concrete item rather than a discount.

Venue pages:
- Escape rooms: https://spinix.so/use-cases/escape-rooms/
- Bowling alleys: https://spinix.so/use-cases/bowling-alleys/
- Family entertainment centers: https://spinix.so/use-cases/family-entertainment-centers/
- Trampoline parks: https://spinix.so/use-cases/trampoline-parks/
- Axe throwing venues: https://spinix.so/use-cases/axe-throwing/
- Mini golf courses: https://spinix.so/use-cases/mini-golf/
- Go-kart tracks: https://spinix.so/use-cases/go-kart-tracks/
- Laser tag arenas: https://spinix.so/use-cases/laser-tag-arcades/
- Restaurants: https://spinix.so/use-cases/restaurants/
- Cafes: https://spinix.so/use-cases/cafes/

## Key metrics (SpiniX platform data, May 2025 to August 2026, test and demo accounts excluded)

| Metric | Value | Definition |
|--------|-------|------------|
| Marketing opt-in | 40% (median venue 42%, top venue 49%) | Share of spins where the guest ticked the marketing consent box: 3,843 of 9,519 spins |
| Review-link taps, median venue | 15% | Share of spins where the guest opened the Google review link, across 28 venues with 50+ spins |
| Review-link taps, best venues | 52 to 63% | Same definition; REDNEKK 63% (292 spins), Gamerland 52% (89 spins) |
| Return rate with a wallet pass | 2.9x (21.5% vs 7.5%) | Share of guests who spun again on a later day, with vs without a saved wallet pass, n = 8,109 guests. A correlation, not a controlled test |
| Guest contacts per venue per month | Median 26, mean 60 | Unique guest emails collected per active venue per month |
| Wallet-pass save rate | 4.4% | Guests who saved the Apple or Google Wallet pass, 354 of 8,109; individual venues reach 9% |

SpiniX counts review-link taps, not published reviews. Google does not report which reviews came from which link.

## Customers (case studies)

- AROOM, escape room company, Hungary: 3,089 spins and 2,718 guest contacts in seven months, 877 contacts in February 2026 alone. https://spinix.so/customers/aroom/
- Szabadulószoba Győr, single escape room: 45% marketing opt-in over 297 spins, 15% tap the review link, 9% save the wallet pass (about twice the platform rate). https://spinix.so/customers/szabaduloszoba-gyor/
- Gamerland, gaming venue: 52% of guests tap the review link over 89 spins, the highest rate of any venue with 50+ spins. https://spinix.so/customers/gamerland/
- Club 68, bowling, billiards and darts venue in Pécs, Hungary: 485 spins and 390 guest contacts in 16 weeks, 38.8% marketing opt-in, 43% of spins on Friday and Saturday. https://spinix.so/customers/club-68-pecs/
- Game Up!, board game bar in Budapest: 20.4% of guests came back to redeem a prize valid only from the next day, 22.8% saved the wallet pass. https://spinix.so/customers/game-up/
- Hub with food-and-drink proof (Mákvirág, REDNEKK, Poké Poké): https://spinix.so/customers/

## Pricing (new customers, from September 2026)

| Plan | Monthly | Included |
|------|---------|----------|
| Starter | $79 (GBP 69) | 1 location, 500 spins a month, prize wheel, email capture, Google review ask, Wallet passes, analytics |
| Growth | $149 (GBP 129) | 3 locations, 2,500 spins a month, everything in Starter |
| Venues | $299 (GBP 259) | 10 locations, unlimited spins, everything in Growth |

Yearly billing is 10 months for the price of 12. 30-day money-back guarantee on every plan. No setup fees, no contracts, no free trial. Plans count locations, not rooms or lanes; spin limits are monthly. Full details: https://spinix.so/pricing/

## Features

### Core
- Customizable prize wheel (prizes, odds and design set by the venue)
- Apple Wallet and Google Wallet pass delivery
- Google review ask shown to every guest after the prize, with no incentive attached
- Email capture with consent
- Email and wallet reminders before the offer expires
- Redemption tracking (staff verify the pass with one tap)
- Analytics dashboard, CSV export of contacts

### Advanced
- Multi-language guest flow (EN, HU, DE and more)
- WhatsApp reminders (Twilio)
- Custom prize probability weights, star prize at 1 to 2%
- Printable QR PDF, staff script and placement guide

### Free tools (no account needed)
- Venue review benchmark: https://spinix.so/free-tools/venue-review-benchmark/ (rating and review count vs same-category venues within 50 km)
- Group ROI calculator: https://spinix.so/free-tools/group-roi-calculator/ (weekly groups to contacts, review taps and return visits)
- Google review QR code generator: https://spinix.so/free-tools/google-review-qr-code/ (QR code for the Google review form, PNG/SVG/print, no signup)
- Star rating calculator: https://spinix.so/free-tools/star-rating-calculator/ (5-star reviews needed to display a target rating, one-decimal rounding included)
- Escape room industry statistics: https://spinix.so/blog/escape-room-industry-statistics-2026/

## How it works (guest flow)

1. Staff point at the QR code at the exit: "Scan this before you go, everyone wins something"
2. Each guest scans the code with the phone camera; the wheel opens in the browser
3. The guest spins and wins a guaranteed prize
4. The guest enters an email to receive the prize; 40% also opt in to marketing
5. The venue's Google review link is shown to every guest, with no condition attached
6. The prize is saved to Apple or Google Wallet
7. Reminders go out by email and wallet notification before the offer expires
8. The guest returns and staff redeem the pass

## Google review policy compliance

SpiniX does not incentivize reviews. The prize is for the spin, it is delivered before the review link appears, and the link is shown to every guest whatever their experience. That keeps venues clear of both incentivised reviews and review gating (filtering unhappy guests away from Google), both of which Google prohibits.

## Prize sets that work

- Escape rooms: three free hints, a photo print, ten extra minutes, one free player, a free game as the 1 to 2% star prize
- Bowling alleys: a free weekday game, free shoe hire, a lane upgrade, a food-and-drink item
- Family entertainment centers: arcade credit, extra laps or jumps, a mini golf round, a party-room discount
- Trampoline parks: a free weekday jump hour before 4pm, grip socks, a session upgrade
- Restaurants and cafes: a dessert, an espresso, a starter; concrete items get three to four times the review taps of a percentage discount

## ReviewTactic (separate product)

ReviewTactic is a standalone AI-powered Google review management platform at https://reviewtactic.com (previously the Review Manager feature inside SpiniX). It monitors Google Business Profile reviews, generates replies, detects fake reviews, drafts appeals and benchmarks against 700K+ scraped businesses. Per-response pricing from $0.49. Separate accounts and billing from SpiniX.

## Competitor positioning

SpiniX competes with review QR stands, loyalty apps and POS loyalty add-ons. Differentiators:

1. No app download: QR plus Wallet, so every guest in a group can take part on the spot
2. Variable rewards: a spin with a guaranteed prize, rather than a stamp card or points
3. Reviews and return visits in one flow (most tools do one or the other)
4. POS independence: works with any booking system, waiver tool or POS because it touches none of them
5. Per-location pricing from $79 a month

Comparison pages: https://spinix.so/vs/

## Content topics

- Escape room, bowling and family entertainment center marketing
- Google review collection and policy compliance
- QR code placement and staff scripts
- Gamification psychology (variable rewards)
- Apple and Google Wallet passes for return visits
- Guest email and WhatsApp reminders

## FAQ

**Q: Is it allowed to offer a prize for a Google review?**
A: No, and SpiniX never does. The prize is for the spin, delivered before the review link appears; the link is shown to every guest with no condition.

**Q: Does SpiniX work outside entertainment venues?**
A: Yes. It started in restaurants and cafes and still runs in bars, cafes and restaurants.

**Q: Does it need hardware, an app or a POS integration?**
A: No. A printed QR code, the guest's phone camera and Apple or Google Wallet.

**Q: How long does setup take?**
A: An afternoon: create the wheel, print the QR code, paste the Google review link, give staff the one-line script.

**Q: What counts as a spin?**
A: One guest spinning once. A group of six is six spins; limits are monthly.

**Q: How many reviews will a venue get?**
A: SpiniX counts review-link taps, not published reviews. The median venue sees 15% of guests tap the link; the best venues 52 to 63%.

**Q: What is the ROI?**
A: Starter is $79 a month. At an escape room, one extra four-player booking a month (about $120 at $30 a player) covers it; at a bowling alley, two extra lane bookings; at a family entertainment center, one extra family visit.

## Technical architecture

- Frontend: React SPA (Vite) for the app, Astro static pages for marketing
- Backend: Supabase (PostgreSQL, Edge Functions, Auth)
- Hosting: Netlify (frontend), Supabase (backend)
- Wallet passes: Apple Wallet (.pkpass) and Google Wallet (JWT)
- Email: Resend. Reminders: WhatsApp via Twilio. Billing: Stripe

## Contact

- Website: https://spinix.so/contact/
- Founder: Adam Palicz, https://spinix.so/our-story/

## Last updated

5 September 2026